So what was suppose to be waiting an 11 min on Uber ended up being over 30 min because of the first girl never coming and then Deon not even being able to find the place. Of course, he couldn’t find topgolf either so we had to call him and give him directions to pick us up. This time it was a trailblazer with a guy named Deon. So, me thinking I did something wrong, did it again. After waiting and waiting and it saying she was a minute a way, we never saw her. Well, later that night when we logged on the app and asked for a driver to pick us up, her name was Kim, she drove a Mazda6 and it gave me the license plate #. ![]() ![]() However, it did take us a little out of the way which I am sure we ended up paying a little more for that, ended up being $32. Well, the gps of course could not find TopGolf so we had to use our phone GPS to tell the driver how to get there. We took it from the Woodstock area to Topgolf in Alpharetta. We used Uber for the first time this weekend. Your thoughts on the situation? Share your experience with us in the comment section below. We send a message and the customer service department answers. We have to say this is what customer service looks like. Within minutes, a customer care agent answered our question. The company stated on the website that a customer service agent answers questions fast and they were correct. We sent a Tweet asking for information relating to the hours. In order to reach a customer service agent, you will need to send a message through social media or by email. The company does not currently have telephone support. We received an automated response stating the customer service team would respond within two (2) business days.Ĭalling Uber was not negotiable. We sent an email to the customer service department asking about corporate rates and corporate discounts, considering this information was not readily available on the website. The average time to customer concerns was less than three (3) minutes. Social MediaĪs stated on the official website, the best way to connect with the customer service team is to use social media. Throughout the website, you will notice customer reviews and testimonials relating to customer service levels. This area answers several questions about the products and services. Uber800 Market StreetSan Francisco, CA 94102-3033 Official WebsiteĬustomers visiting the official Uber website have the ability to download the application, learn about the service, read through the pricing structure as well as connect with the customer service team. Uber does not currently have telephone support. Click here to leave a comment about your customer service experience. The service is currently available in major metropolitan cities as well as cities abroad. You make payments through the application on your smart device. There is never a need for a cash transaction. With a touch of a button on the application, you tell your personalized driver where you want to be picked up and ride to your destination. When you need to travel around the city and do not have the time to rent a car, Uber is the solution. Contacting Uber Customer Service Center Contacting Uber Customer Service Center
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